10 signs of a good quality home health agency Decide if these statements are true to help you identify a good quality home health agency: 1.The staff is polite and treats me and my family with respect. 2.The staff explains my plan of care to me and my family, lets us participate in creating the plan of care, and lets us know ahead of time of any changes. 3.The staff is properly trained and licensed to perform the type of health care I need. 4.The agency explains what to do if I have a problem with the staff or the care I’m getting. 5.The agency responds quickly to my requests. 6.The staff checks my physical and emotional condition at each visit. 7.The staff responds quickly to changes in my health or behavior. 8.The staff checks my home and suggests changes to meet my special needs and to ensure my safety. 9.The staff has told me what to do if I have an emergency. 10.The agency and its staff protect my privacy.